Scientific studies have shown that it takes about 3 seconds to make a first impression. Good first impressions can open doors and get you noticed. This facet of our lives is within our control. Participants learn the do's and don'ts of presenting themselves as well as danger spots to avoid. Includes body language, voice and business communications.

While most people will not be called upon to make a 15-minute speech, each of us needs to be prepared to introduce ourselves. Elements of a good business introduction are included as well as practical applications.

How do you make an introduction of the boss and a client? -There is a protocol as to who gets introduced to whom. Once you know the rules for this, you will always feel prepared.

A good handshake is confident and authoritative. It is most important greeting we will use today and for the rest of our lives. Handshakes are never misunderstood. You will practice the correct handshake.

"Big talks" start with "small talk". Emphasis on how to get comfortable in everyday situations so that the participant makes a good impression on others-and thereby builds confidence in himself or herself. Learn how to initiate a conversation with a stranger.

Event networking is socializing with a plan. It is making contacts and building relationships. Practical tips on strategies to be effective and to achieve one's goals when at a business or social event.

This very important topic is evolving every day and as the world moves in to even more sophisticated applications; you will discuss and learn the correct 21st century business practices. This covers email, cell phones and social networking.

Memorable guests are impressive. The most memorable guests are those that observe and practice with ease the rules of 21st century business etiquette. The role and responsibilities of the guest are explored and discussed.

Whether you are hosting a business lunch or a large event, there are specific duties and responsibilities for the Host. We give you the checklist and tools for being the impressive and gracious Host.

Learning how to 'read' the elements of a table setting gives participants the confidence to concentrate on the business at hand, rather than being concerned as to which is the right water glass and bread plate. We make it easy with descriptive photos as a guide. This is one skill you won't forget!

Mostly, when people discuss having 'good' manners, they are referring to good table manners. We give you the rules and checklists for all dining situations. In our dining tutorial, participants will go through several everyday etiquette dilemmas-including how to handle a faux pas or misstep

The business world extends the globe and so should your etiquette and cultural knowledge. We discuss relevant cultural differences, including greetings and gift giving and provide guidelines for being prepared to do business with other cultures.

Rules to be effective as a participant or as a leader. Topics include seating, preparation, and follow-up.

Discussion on importance of thank-you notes, the format for a variety of situations, and practical experience in writing one. Photos are included for the correct format.

What do I put on a résumè, and how do I prepare it? Everything you need to know to "wow" a potential employer and to get an interview.

Be interview savvy after we cover everything from “what to wear” to “what to say."