Dale Webb and Pauline Winick opened The Protocol Centre® in 2004. The Protocol Centre® provides business etiquette, dining protocols training, and international protocol services for corporate, public and educational clients nationwide. To date, over 8000 clients have been trained by The Protocol Centre. The principals each have a unique and lively style of conveying the topics. Their combined years of professional experience and their thorough knowledge of the subject matter enable them to coach, lead and share with energy, humor and solid expertise. Both principals had careers that prepared them to teach business etiquette and dining seminars with current and applicable experience and expertise. Webb and Winick are the authors of the Best Protocol Practices curriculum.

Their previous careers prepared them well. Dale Webb served for 17 years as part of the leadership team of Florida International University. As Vice President for University Advancement, Dale was responsible for all fundraising, marketing and special events for the university. Following the successful completion of a $200 million dollar campaign, she left FIU to open The Protocol Centre®. Active in the community, Dale served as president of the Junior League of Miami and was the founding President of The Educational Fund of Miami. Currently, she is a member of the Orange Bowl Committee, Vice President of the Chapman Foundation and serves on the board of Spectrum programs. Dale graduated from Queens College in North Carolina with a BA in Sociology, and she completed Executive Education Seminars in Marketing at the Harvard Graduate School of Business. Dale trained at Le Cordon Bleu in Paris and received certification in all aspects of business etiquette and protocol training from the Protocol School of Washington.

Founders: Dale Webb & Pauline Winick

Pauline Winick has held various leadership positions in the public arena, including serving as the Director of Communications for Miami-Dade County and as the first woman to hold the position of Executive Assistant City Manager for the City of Miami. She recently worked as Associate Vice President for Marketing at Florida International University, where she worked on major events, including the Miami International Film Festival, the South Beach Food and Wine Festival and the successful launch of the inaugural season of FIU football. In Miami, she is best known for her role as the founding Executive Vice President of the Miami Heat, where she oversaw all business functions for the NBA team for almost 11 years. Long active in the cultural community, she is a board member of the Friends of the Library, a founding member of The Miami City Ballet, and has served as Chairman of the Miami-Dade Cultural Arts Council as well as a founding member and Chairman of the Miami Beach Cultural Arts Council. She holds a Bachelor of Arts Degree from Brooklyn College and a Master’s Degree in Literature from New York University. She also holds an Associate of Arts Degree in Radio and Television Production from Miami Dade College. Pauline trained at Le Cordon Bleu in Paris and received certification in all aspects of business etiquette and protocol training from the Protocol School of Washington.